REGULATIONS OF THE WWW.KITCHEN-HELPER.EU ONLINE STORE
Contents
§ 1 General Provisions
§ 2 Provision of services electronically
§ 3 Conclusion of the sales contract
§ 4 Payment, delivery, receipt of goods
§ 5 Personal data
§ 6 Complaints
§ 7 Withdrawal from the contract
§ 8 Withdrawal from the contract for B2B contractors
§ 9 Contact details
Contents
§ 1 General Provisions
§ 2 Provision of services electronically
§ 3 Conclusion of the sales contract
§ 4 Payment, delivery, receipt of goods
§ 5 Personal data
§ 6 Complaints
§ 7 Withdrawal from the contract
§ 8 Withdrawal from the contract for B2B contractors
§ 9 Contact details
§1 General provisions:
1.1. These regulations (hereinafter referred to as the “Regulations”) define the rules for the use of the WWW.KITCHEN-HELPER.EU Online Store by Customers and in particular regulate:
conditions for concluding and performing sales contracts;
terms and conditions of providing electronic services;
rules for consumers to exercise their right to withdraw from the contract without giving a reason;
rules and procedure for complaints.
1.2. Definition of terms used in the Regulations:
Online store – online store operating at WWW.KITCHEN-HELPER.EU, BYECO SP. Z O.O., based at Czysta 1/1, 26-600 Radom, NIP: PL7963031133,
Service Provider, Seller, Data Administrator – WWW.KITCHEN-HELPER.EU, BYECO SP. Z O.O. with its registered office at Czysta 1/1, 26-600 Radom, NIP: PL7963031133,
Customer – a natural person, a legal person or an organizational unit without legal personality who uses the service provided electronically by the Service Provider, who wants to conclude or has concluded a sales contract with the Seller;
Consumer – a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity;
Order – the Customer’s expression of will to conclude a contract. Correct placing of the Order by the Customer results in receiving an e-mail confirming the placing of the order in the store to the e-mail address provided during ordering/registration (§. 3.7. of the Regulations);
Service provided electronically – a free service consisting of: maintaining a Customer account (in the case of registered Customers), providing Customers with an order form, Newsletter Service. In case of doubt, it will be considered that services provided electronically also include all activities that the Service Provider will perform in order to properly handle the processes specified in the first sentence;
Registration – creation of a Customer Account in the Online Store system. In order to register, please complete the registration form. Correct completion of the registration form will result in the Seller’s system sending an automatic e-mail informing about the activation of the Account.
Price – the price that the store customer will be obliged to pay for selected products in the event of concluding a sales contract. The price can be expressed in the following currencies: EURO (EUR). The given price is the gross price (including the necessary VAT). Prices in the online store do not include shipping costs, which are indicated when placing an order in the Store. The Seller guarantees that the price indicated when placing the order will not change during the execution of the sales contract concluded on the basis of the placed order.
Delivery – the Seller entrusts products intended for the Customer to third parties for the purpose of their delivery. The Seller undertakes to properly package and insure the shipped products. The Seller entrusts the delivery of its products only to specialized courier companies conducting professional business activities in this field.
1.3 Electronic correspondence regarding the activities of the Online Store should be sent to the e-mail address OFFICE@KITCHEN-HELPER.EU, while traditional (postal) correspondence should be sent to the following address:
BYECO SP. Z O.O., Czysta 1/1, 26-600 Radom, Poland
1.4 The Customer of the Online Store may be a natural person, a legal person or an organizational unit without legal personality that uses the service provided electronically by the Service Provider and who wants to conclude or has concluded a sales contract with the Seller.
1.5 Orders are processed only within the European Union. In order to place an Order including shipment abroad, please contact the Seller individually to discuss the details.
1.6 Prices in the Online Store are expressed in euro and include VAT (gross prices). The prices do not include any shipping costs, which depend on the payment method chosen by the Customer, delivery method and the country in the European Union to which the delivery is to take place. The Customer is informed about the delivery costs when placing the Order.
1.7 Unless expressly indicated in the commercial information, the goods available in the Online Store are new, and the entity responsible for their possible physical and legal defects is BYECO SP. Z O.O., based at ul. Czysta 1/1, 26-600 Radom, NIP: PL7963031133
§ 2 Provision of services by electronic means:
2.1 As part of running the Online Store, the Service Provider undertakes to provide services electronically to the extent and under the conditions specified in these Regulations.
2.2 The provision of Services by electronic means by the Service Provider is free of charge.
2.3 Terms of providing Services electronically:
2.3.1. Customer Account Service:
The contract for the provision of electronic services consisting in maintaining a Customer Account in the Online Store is concluded at the time of Registration.
To complete the Registration, the Customer must provide the following data in the registration form: name and surname, address (street, house number, city and postal code), e-mail address, contact telephone number and Password.
The Customer who has registered has access to additional options available via the Customer Account, such as: order history, the ability to check the stage of execution of the placed order and the ability to receive information about new products and promotions (if he has selected the “Subscribe to Newsletter” option)
The contract for the provision of electronic services consisting in maintaining an Account is concluded for an indefinite period.
2.3.2. Interactive form service:
The contract for the provision of the Service electronically consisting in providing an interactive form enabling placing an Order in the Online Store is concluded when you start using the above Service (adding the Product to the cart).
The contract for the provision of electronic services consisting in providing an interactive form enabling placing an Order in the Online Store is concluded for a fixed period of time and is terminated upon placing the Order.
2.3.3. Newsletter service:
The contract for the provision of the Newsletter Service by electronic means is concluded when the e-mail address is provided on the Online Store website in the “Newsletter” tab and clicks the “Subscribe” box, or when the customer selects the appropriate box (check-box) at the time of registration, consenting to the Newsletter service.
Agreements for the provision of electronic Newsletter Services are concluded for an indefinite period.
2.4. Conditions for terminating contracts for the provision of electronic services:
2.4.1. The Customer has the right to terminate the contract for the provision of continuous electronic services by the Service Provider at any time (e.g. deletion of the Customer Account). The contract is terminated without incurring any additional costs and without giving reasons:
2.4.1.1. Termination of the contract may be made by sending an appropriate declaration to the e-mail address OFFICE@KITCHEN-HELPER.EU or in writing to the address of the Service Provider (indicated at the beginning of these Regulations).
2.4.1.2. In such a case, the contract expires after 7 days from the moment the Service Provider receives the notice of termination.
2.4.2. The Service Provider has the right to terminate the contract for the provision of electronic services with a 7-day notice period if the Customer provides illegal content.
2.4.3. Termination and termination of the contract does not involve the loss of rights already acquired by Customers using the Seller’s Online Store.
2.4.4. The consumer has the right to withdraw from the contract for the provision of electronic services within 14 days of its conclusion (see § 7 of the Regulations).
§3 Conclusion of a sales contract
3.1. The customer can choose from the following methods of placing an order:
a) placing an order after prior registration in the Online Store system;
b) placing an order without registering the so-called “fast shopping”;
3.2. Placing an order by registered Customers of the Online Store involves adding appropriate goods to the online cart. If all the items of interest to the Customer are in the basket, place an order for this purpose after selecting the preferred method of payment and delivery, completing the delivery address, confirming the entered data by clicking the “GO TO CONFIRMATION” icon. In the next step, a summary of the placed order will be displayed, which can be corrected (“CORRECT” icon) or finally confirmed (“CONFIRM” icon). Only at this point is the order sent to the Store.
3.3. If you choose “quick purchases” (point §3.1.b) of the Regulations), after selecting the product, click the “add to cart” icon, then you can continue shopping or click the “go to cart” icon and make a purchase. In order to place order The customer will be asked to complete his contact details, billing or invoice details and shipping details. The customer is also asked to choose the delivery method and payment method.
3.4. When placing orders referred to in point 3.1 of these regulations, the Customer is obliged to provide true data.
3.5. When placing an Order, you are informed about the acceptance of the regulations when confirming the order.
3.6. The order is placed when you click the “CONFIRM” button or another button with equivalent wording.
3.7. After the Online Store system receives the order, an automatic message confirming receipt of the order will be sent each time to the e-mail address provided by the Customer.
3.8. The order, the receipt of which has been confirmed by the Online Store system (§3.7 of the Regulations), constitutes an offer within the meaning of Art. 66 § 1 of the Civil Code and constitutes the basis for concluding a sales contract between the Customer and the Seller.
3.9. An order placed by the Customer and not confirmed by the Seller within 48 hours ceases to be binding on him.
3.10 If the Seller proceeds to process the order, it confirms this fact with a separate e-mail informing about the change in order status, titled “ORDER IN PROCESSING”
3.11. The sales contract is considered concluded when the Customer receives a message from the Seller confirming the commencement of the order (message referred to in point 3.10 of these regulations)
3.12. The customer may cancel or modify the placed order by:
a) contact the Seller by phone;
b) contact the Seller by e-mail;
3.13. Orders are handled by the Customer Service Department of the Online Store on business days, i.e. from Monday to Friday, excluding public holidays, from 8.00 a.m. to 5.00 p.m.
3.14. Commercial information posted in the Online Store does not constitute an offer within the meaning of Art. 66 of the Civil Code, but are an invitation to submit offers, even if this information includes the unit price of the goods.
§4 Payment, delivery, collection
4.1 Payment
4.1.1. For the performance of the sales contract, the Customer is obliged to pay the price of the goods indicated in the order and the cost of shipping.
4.1.2. The price of individual goods presented in the Online Store is the gross price expressed in euro (EUR), also including the applicable tax on goods and services at the applicable rate. However, the prices given do not include any shipping costs, which will be indicated when placing the order.
4.1.3. Payment is made in the form chosen by the Customer:
a) non-cash:
– payment by transfer to the store’s bank account:
PKO BP with account number: PL20 1020 4317 0000 5502 0610 4659 (EUR), SWIFT: BPKOPLPWXXX
– payment via a settlement agent
– payment via PAYPAL
4.1.4. The price given for each product is binding at the time the Customer places the Order. This price will not change regardless of price changes in the Online Store, which may appear in relation to individual goods after the Customer places an Order.
4.2. Delivery
4.2.1. Orders placed by customers of the Online Store are completed by the Seller within 3-7 business days from the date of conclusion of the contract in accordance with §3.10 of the Regulations. The execution time includes the time necessary to complete the subject of the order.
4.2.2. Ordered goods are shipped only to addresses located within the European Union. In order to place an Order including shipment abroad, please contact the Seller individually to obtain any details.
4.2.3. In the absence of a different agreement, the Seller undertakes to perform the subject of the agreement within no more than 14 days after the buyer submits a declaration of will to conclude the agreement (§ 3.7 of the Regulations).
4.2.4. The delivery time depends on the method of delivery/collection of the goods chosen by the Customer and should not exceed 14 business days from the moment of concluding the sales contract in accordance with § 3.10 of the Regulations. Courier shipments are delivered within 2-7 business days, depending on the country to which the shipment was ordered.
4.2.5. The Seller entrusts the delivery of goods to third parties conducting business activity in this field, depending on the Customer’s choice indicated in the order, this may be: the GLS courier company (General Logistics Systems Poland Sp. z o. o.), the DPD Poland courier company, the FEDEX courier company, DHL courier company or Poczta Polska.
4.3. Receipt of goods
4.3.1. The Seller informs that customers have the right to check the condition of the shipment after its delivery to the place indicated in the order. The condition of the shipment can be checked before it is received from the carrier.
4.3.2. If, before releasing the shipment, it turns out that it has been damaged or missing, the carrier is obliged to immediately establish in a report the condition of the shipment and the circumstances of the damage. However, in most cases, the Carrier performs these activities at the request of the person authorized to collect the goods.
4.3.3. Please be advised that if, after the shipment has been delivered, you notice a loss or damage that is not noticeable from the outside, you have the right to request the carrier to determine the condition of the shipment immediately after the damage is discovered, but no later than within 7 days of receipt of the shipment.
4.3.4. In case of any problems or doubts, please contact the Seller electronically at the e-mail address provided on the Seller’s website.
§ 5 Personal data
5.1. The Seller is the administrator of personal data obtained from the Customer during the goods order procedure. The Customer voluntarily provides his personal data to the extent required by the Seller.
5.2. The personal data obtained by the Seller during the goods order procedure are processed solely for the purpose of implementing the contract concluded with the Customer, in accordance with the principles set out in the Regulation of the European Parliament and of the EU Council 2016/679 of 27 April 2016 on the protection of natural persons with regard to processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as “GDPR”).
5.3. The personal data provided by the Customer may be made available only to entities that support the sales and delivery of goods, i.e. the Seller’s employees, courier companies and postal operators carrying out the delivery, as well as entities providing accounting and legal services to the Seller. Personal data provided during the ordering procedure are stored on servers leased from the hosting company. Personal data may also be transferred to entities authorized to obtain them under generally applicable law.
5.4. The customer has the rights specified in Art. 15-22 of the GDPR, i.e. the right to access data and obtain information on how it is processed, the right to rectify data, the right to delete data, the right to limit processing, the right to transfer data and the right to object.
5.5. The Seller exercises or refuses to exercise the rights specified in the preceding paragraph on the terms set out in the GDPR.
5.6. The Seller declares that it meets all requirements regarding the processing of personal data imposed on it by the provisions of generally applicable law, including, in particular, the GDPR. The Seller also declares that he makes every effort to achieve the highest possible standard of protection of personal data processed in his company.
5.7. The Seller encourages you to read the detailed information regarding the processing of personal data in his company, which is included in the Privacy Policy available on the Online Store website at: >>>LINK TO PRIVACY POLICY<<<
§ 6 Complaints
6.1 The Seller is obliged to deliver the goods to the Customer in accordance with the contract.
6.2 The Seller is liable to the Customer who is a consumer or a natural person concluding a contract directly related to his/her business activity, if the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of provisions on the Central Registration and Information on Economic Activity, if the goods are inconsistent with the contract, in accordance with the provisions of law.
6.3 To submit a complaint, the Customer may use the template complaint form, but this is not obligatory.
6.3.1 The complaint form is available >>>LINK TO COMPLAINT FORM<<<
6.4. Complaints may be sent to the Seller’s address indicated in the “Contact details” section of the regulations.
6.5. Complaints regarding purchased goods:
6.5.1. The Seller is liable to the Customer under the principles set out in the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and other generally applicable provisions of law.
6.5.2. If the goods purchased by the Customer are inconsistent with the contract or have defects, the Seller should be notified of this fact and, if necessary, deliver the goods complained about to the Seller at the address provided in the contact details.
6.5.3. It is recommended to submit a complaint in writing or by e-mail to OFFICE@KITCHEN-HELPER.EU. In order to speed up and facilitate the complaint consideration process, it is recommended to send any additional information along with the complaint, such as order number, sale date, etc.
6.5.3.1 Complaints will be considered immediately, but no later than within 14 days.
6.5.3.2. A response to the complaint will be sent to the address provided by the Customer or in another manner indicated by the Customer.
6.5.3.3. The Seller informs that in the case of Products also covered by a warranty, the rights in this respect must be exercised in accordance with the conditions set out in the warranty card. The warranty for the sold Product does not exclude, limit or suspend the Customer’s rights under the Seller’s liability within the scope specified in the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
6.5.4. In order to facilitate the complaint procedure for goods, the Consumer may use the complaint form provided by the Seller by e-mail.
6.6 Complaints related to the provision of electronic services via the Online Store:
6.6.1. Complaints related to the provision of electronic services via the Online Store should be submitted to the e-mail address OFFICE@OLIWOODCNC.COM
6.6.2. In order to facilitate and speed up the consideration of the complaint, it is recommended to include in the message specified in point 1 information such as e-mail address, type, date of occurrence of irregularities and contact details.
6.6.3. Complaints related to the provision of electronic services shall be considered immediately, no later than within 14 business days.
6.6.4. The response to the complaint is sent to the Customer’s e-mail address or in another manner provided by the Customer.
§ 7 Withdrawal from the contract
7.1. A customer who is also a consumer within the meaning of Art. 22[1] of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended), who has concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration within fourteen ( 14 days. To meet this deadline, it is enough to send a declaration before its expiry. The declaration can be sent to the following address:
BYECO SP. Z O.O., CZYSTA 1/1, 26-600 RADOM, POLAND
or by e-mail to: OFFICE@KITCHEN-HELPER.EU
7.2. The fourteen-day period within which the Consumer may withdraw from the Sales Agreement or the contract for the provision of the Service by electronic means is counted from the date of release of the Product in the case of the Sales Agreement (this is the moment of receipt of the shipment), and if the contract concerns the provision of the Service by electronic means – from the date of its conclusion. .
7.3. Immediately after receiving the declaration of withdrawal from the contract, the Seller sends the Consumer an e-mail confirming receipt of the above-mentioned information. statements.
7.4. In the event of withdrawal from the contract, the sales contract or the contract for the provision of electronic services is considered null and void. What the Parties have provided is returned unchanged, unless the change was necessary to establish the nature, characteristics and functioning of the item, or § 7.7 applies. Regulations. The return should be made immediately, no later than within fourteen days.
7.5. The Seller will refund the payments received from the Consumer using the same payment method used by the Consumer, unless the Consumer expressly agrees to a different method of return, which does not involve any costs for him. The Seller may withhold the refund of payments received from the Consumer until he receives the item back.
7.6. The consumer only bears the direct costs of returning the items to the Seller.
7.7. If the Consumer has chosen a method of delivering the item other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for additional costs incurred by him.
7.8. The consumer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
7.9. The Consumer is not entitled to withdraw from a distance contract in the following cases:
7.9.1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the provision of services that after the entrepreneur has completed the service, he will lose the right to withdraw from the contract;
7.9.2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract;
7.9.3. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs;
7.9.4 in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
7.9.5. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
7.9.6. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
7.9.7. in which the subject of the service are alcoholic beverages, the price of which was agreed upon when concluding the sales contract, and which can only be delivered after 30 days
